[otrs] Ticket Age Time

[Andreas.Plaul at jpn.tuv.com]

Hello,

I have an issue with the ticket age time. In all views the ticket is aging 
infinite (default behavior) even when the status
is set to closed. Now my management wants to change that to see the time 
between ticket creating (create_time) and
ticket closing.

I remember that last year the only way to do this, was to alter the 
ticket.pm and the ticket table in MySQL.
Like in this link: 
http://www.opensubscriber.com/message/otrs@otrs.org/3250025.html

My question now, did  somebody come up with a more convenient way 
(especially because of updating OTRS to a new version)?
I know the solution from the above link works, but it is really altering 
OTRS, so I am looking for a better way/

Best Regards,
Andreas Plaul



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