[otrs] 3 questions about: stats per user, per agent and about email notification

[Akis]

About reporting...
I had a lot of problems with the stats provided by OTRS. I used a reporting tool (infomaker) which solved all my problems even in very comlicated queries.
I suggest you do the same

________________________________

Από: otrs-bounces at otrs.org εκ μέρους Cyber-Ultra SG
Αποστολή: Δευ 19/3/2007 9:17 πμ
Προς: otrs at otrs.org
Θέμα: RE: [otrs] 3 questions about: stats per user,per agent and about email notification



Hello,

Nobody can help about the questions below ?

thx

	
________________________________

	From: Chris <cyber_ultra at hotmail.com>
	Reply-To: "User questions and discussions about OTRS.org" <otrs at otrs.org>
	To: otrs at otrs.org
	Subject: [otrs] 3 questions about: stats per user,per agent and about email notification
	Date: Wed, 7 Mar 2007 12:43:16 +0000 (UTC)
	>Hello,
	>
	>I have 3 questions:
	>
	>How to have stats with number of tickets (closed or still open) and time
	>accounting per customer (all tickets are open via Phone Ticket) ?
	>
	>Same question about agent ?
	>
	>About notification: when I open a phone ticket with "pending reminder", I get
	>an email after the pending time: works fine except that the message comes with
	>few minutes of delay.
	>
	>When I want to set an open ticket to pending state, I do not receive the
	>notification after the pending date. Did I miss something in the config ?
	>
	>Thank you for your answerS :-)
	>
	>
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	>Support orr consulting for your OTRS system?
	>=> http://www.otrs.com/
	


________________________________

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