[otrs] Change to the field tn

[Mariuxi Campoverde]

Hi:

Can you help me with a question?

When I compose an new ticket phone or new ticket mail, automatically gets a
ticket number like this:

[Ticket#2007031910000022]   and then I compose other ticket gets a ticket
number [Ticket#2007031910000034]

I would like to be able to change to the field tn of the table ticket to
have something like this:

Ticket#2007031900000001
Ticket#2007031900000002
Ticket#2007031900000003....

How do I change this?

Thanks a lot for your help

Regards


Mariuxi Campoverde Montero

Help Desk

mariuxic at winet.com.pe

Central   : (511) 222-8000
Help Desk : (511) 446-4222
Ventas    : (511) 222-8000
http://www.wi-net.net


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