[otrs] Can I create stats for time units?

[Beugen, Peter van]

Yes:

month(t.create_time) = 3

 

see:

http://dev.mysql.com/doc/refman/5.0/en/date-and-time-functions.html

 

and you can do anything on time/dates....

 

Regards, Peter

 

 

 

Van: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] Namens Donald
Musser
Verzonden: dinsdag 20 maart 2007 23:03
Aan: User questions and discussions about OTRS.org
Onderwerp: Re: [otrs] Can I create stats for time units?

 

Hm...I see...simple enough, I suppose. Two questions come to mind in
light of this info:

- would it be possible to reflect that so that it's easily viewable in
the web interface?

- to modify the time period I'm searching for, could I do something like
this tp get work units for March? 
     month(t.create_time) = '03'

Thanks very much for your input.

~Myles

On 3/20/07, Beugen, Peter van < peter at tda.nl <mailto:peter at tda.nl> >
wrote:

You can pretty easy create a query like:

 

SELECT

t.create_by,

u.first_name,

u.last_name,

Sum(t.time_unit)

FROM

time_accounting AS t

Left Join system_user AS u ON t.create_by = u.id WHERE

year(t.create_time) =  '2006'

GROUP BY

t.create_by

 

It will give you userid, firtstname, lastname, total work-units In 2006

 

Regards,

Peter

 

 

 

Van: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] Namens Donald
Musser
Verzonden: dinsdag 20 maart 2007 22:50
Aan: otrs at otrs.org
Onderwerp: [otrs] Can I create stats for time units?

 

Hello everyone,

I've had a bit of exposure to OTRS, as my company has been using it as
our ticketing system for months now. We recently made the decision to
start recording work units, and I wanted to know if anyone knew of a way
to incorporate work units into the STATS objects. More specifically, I
wanted to get the work units (by minutes or hours) for a particular
ticket queue within a given time period. Any suggestions? 

~Myles


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