[otrs] Change to the field tn

[Mariuxi Campoverde]

Hi all!

Thanks for your response Torsten

I continue having a lot of problems with the OTRS. Sorry. I'm novel in this.
I use OTRS2 2.1.5 on Centos.
I set Ticket::NumberGenerator: to AutoIncrement and
Ticket::NumberGenerator:: Min Couter Size: to 0

When I create a new ticket appear this:

Ticket#1000031
Ticket#1000032
Ticket#1000033...

I want to display so:

Ticket#00000001
Ticket#00000002
Ticket#00000003 ....

What is the problem?, it always begins with the number one, why?

How can I do for tickes that had been closed can to be look by  user and
cannot change their state?

Is posibble that OTRS send mail notification when the ticket have been
closed, or when it changes queque?, Now it sends mail notifications when the
ticket changes your owner only.


Thanks in advance

Mariuxi Campoverde Montero









2007/3/21, Torsten Thau <Torsten.Thau at cape-it.de>:
>
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> Mariuxi Campoverde schrieb:
>
> > I would like to be able to change to the field tn of the table ticket to
> > have something like this:
> >
> > Ticket#2007031900000001
> > Ticket#2007031900000002
> > Ticket#2007031900000003....
> >
> > How do I change this?
>
> Hi there,
>
> you can change the setting for the ticket number generator. The default
> value is date + counter + checksum.
>
> Go to SysConfig -> Ticket -> Core::Ticket and set
> Ticket::NumberGenerator to "Date".
>
>
> regards, Torsten Thau
>
> - --
> Torsten Thau, Dipl. Inform.
> c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz
> phone: +49 371 5347 623
> cell: +49 176 66 680 680
> pgp-key: 0x292F987D
> fax: +49 371 5347 625
> http://www.cape-it.de
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