[otrs] Change to the field tn

[Nils Breunese (Lemonbit)]

Mariuxi Campoverde wrote:

> I continue having a lot of problems with the OTRS. Sorry. I'm novel  
> in this. I use OTRS2 2.1.5 on Centos.
> I set Ticket::NumberGenerator: to AutoIncrement and  
> Ticket::NumberGenerator:: Min Couter Size: to 0
>
> When I create a new ticket appear this:
>
> Ticket#1000031
> Ticket#1000032
> Ticket#1000033...
>
> I want to display so:
>
> Ticket#00000001
> Ticket#00000002
> Ticket#00000003 ....
>
> What is the problem?, it always begins with the number one, why?

Take a look at $Self->{'SystemID'} in ~otrs/Kernel/Config.pm.

> How can I do for tickes that had been closed can to be look by   
> user and cannot change their state?

I frankly don't know what you mean.

> Is posibble that OTRS send mail notification when the ticket have  
> been closed, or when it changes queque?, Now it sends mail  
> notifications when the ticket changes your owner only.

Yes, this is possible. The 'Notifications' section of the docs:  
http://doc.otrs.org/2.1/en/html/x962.html

Nils.
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