[otrs] Ticket Number

[Tom]

Hello,


Is DATE NumberGenerator generates Ticket number from current
date (YearMonthDay) + SystemID + Counter and the Counter is reseted to 0 every day or Counter just increments day by day?

Is SystemID may be null ?

I understand that in Autoincrement generator counter must not be reseted but in Date NumberGenerator may be reseted for example every day or not ?


I wonder about to have short as possible Ticket number and the best ticket identifier at once.


Is there anybody encounterd such problems and will share with his experiences?


Tom