[otrs] Bulk close and answer a bunch of Tickets.

[John Blumel]

I'd like to second that question. We have the exact same need.

At 08:59 AM 3/26/2007, you wrote:
>Hi,
>
>I often have to answer the exact same answer to multitudes of tickets
>asking the exact same question (it is often after one of our system
>crashed and users want to know if that's OK or if they have any trouble
>with their computer).
>
>Unfortunately it seems that you can only close with an internal note on
>a bulk action.
>
>Is there a workaround ? Something I maybe have missed in the
>configuration ?
>
>What would be utterly great is that if you could use a Queue Response
>with bulk action...
>
>Thanks for the answer!