[otrs] Ticket is Open again and again

[Carlos Oyarzabal]

Hi List,
 
I have a trouble:
 
I did close a ticket but it was reopen automaticaly.
I did see and the currently "From:" and "To:" fields have the queue email
account (queueaccount at mydomain.com), even when the ticket had "From:
queueaccount at mydomain.com" and "To: customeraccount at itsdomain.com".
 
Currently, I did close the ticket and the system open again.
I did try setting a filter postmaster like:  
 
Match
Header 1: From     ------------     Value: queueaccount at mydomain.com  
Set
Header 1: X-OTRS-Queue:   ------ Value: Junk
 
but even so, the system reopen the ticket.
 
Any ideas to solve?
 
Specs:
   FreeBSD
   OTRS 2.1.7
   Apache 2
   MySql 4
 
 
Carlos
México
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