[otrs] ITSM configuration

Christian Schoepplein christian.schoepplein at otrs.com
Wed May 2 18:40:11 GMT 2007


Hi David,

On Mon, Apr 30, 2007 at 06:10:45PM +0200, David Salgado Vidal wrote:
>I'm trying ITSM over OTRS Framework 2.2 and I want to:
>
>- Associate an existing location to ConfigItems
>- Associate ConfigItems to tickets.
>
>Are they possible?

Maybe the new ITSM list would be a better place to ask for this 
information, because our ITSM people are subscribed to this list:

    http://lists.otrs.org/mailman/listinfo/itsm

But I think what you are looking for should be possible.

-- Christian

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