[otrs] Customer Password for LDAP Auth

[Yves_Menge at swi.salvationarmy.org]

i know but when a user tries to log in, how does otrs check the password 
cause there is no password for this users! they enter the first and last 
name (cn) and ther isn't any password to check but when they receive the 
error "password or user name incorrect"!

you know what i mean?


Mit freundlichen Grüssen
Yves Menge

--------------------------------------------------
The Salvation Army Switzerland
IT-Team
--------------------------------------------------
Yves Menge
(EDV - Support)

Hauptquartier der Heilsarmee
Laupenstrasse 5, 3001 Bern
Tel: 031/388'05'17
Mail: yves_menge at swi.salvationarmy.org

Support (Mo-Fr 8:30-12h , 14-16h):
HelpDesk-Hotline: 031/388'05'00
HelpDesk-Mail: helpdesk at swi.salvationarmy.org



Salvador Manzo <manzo at usc.edu> 
Sent by: otrs-bounces at otrs.org
02.05.2007 17:12
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Subject
Re: [otrs] Customer Password for LDAP Auth






The username and password are for a “service account” used to login and 
read data from your LDAP back end.  Any unprivileged account, whose 
password won’t be changed, will do.


On 5/2/07 06:18, "Yves_Menge at swi.salvationarmy.org" 
<Yves_Menge at swi.salvationarmy.org> wrote:


When i try to access the Customer Interface it tells me "Login failed! 
Your username or password was entered incorrectly." 

my config.pm section: 

# ---------------------------------------------------- # 
# CustomerLogin: Lotus Notes Backendintegration per LDAP auf SASWI1 
# ---------------------------------------------------- # 

$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; 
$Self->{'Customer::AuthModule::LDAP::Host'} = '10.90.1.72'; 
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'OU=SWI,O=SArmy'; 
$Self->{'Customer::AuthModule::LDAP::UID'} = 'uid'; 
$Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN'; 


What will the password be and how will the password bie checked? 

Mit freundlichen Grüssen
Yves Menge

--------------------------------------------------
The Salvation Army Switzerland
IT-Team
--------------------------------------------------
Yves Menge
(EDV - Support)

Hauptquartier der Heilsarmee
Laupenstrasse 5, 3001 Bern
Tel: 031/388'05'17
Mail: yves_menge at swi.salvationarmy.org

Support (Mo-Fr 8:30-12h , 14-16h):
HelpDesk-Hotline: 031/388'05'00
HelpDesk-Mail: helpdesk at swi.salvationarmy.org
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