[otrs] Customer Password for LDAP Auth

[Yves_Menge at swi.salvationarmy.org]

well thats not realy working! where exactly can i specifie which fields 
should be checked against LDAP (like the Mappigns USERNAME --> 
checkfield...)

Mit freundlichen Grüssen
Yves Menge

--------------------------------------------------
The Salvation Army Switzerland
IT-Team
--------------------------------------------------
Yves Menge
(EDV - Support)

Hauptquartier der Heilsarmee
Laupenstrasse 5, 3001 Bern
Tel: 031/388'05'17
Mail: yves_menge at swi.salvationarmy.org

Support (Mo-Fr 8:30-12h , 14-16h):
HelpDesk-Hotline: 031/388'05'00
HelpDesk-Mail: helpdesk at swi.salvationarmy.org



Salvador Manzo <manzo at usc.edu> 
Sent by: otrs-bounces at otrs.org
02.05.2007 23:47
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"User questions and discussions about OTRS.org" <otrs at otrs.org>


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Subject
Re: [otrs] Customer Password for LDAP Auth






If you’re using an LDAP backend, the username and password the Customer or 
Agent provide SHOULD be checked against your LDAP directory.  OTRS should 
forward the credentials to the LDAP server and, once your LDAP server 
accepts them, pass you along.


On 5/2/07 14:38, "Yves_Menge at swi.salvationarmy.org" 
<Yves_Menge at swi.salvationarmy.org> wrote:


i know but when a user tries to log in, how does otrs check the password 
cause there is no password for this users! they enter the first and last 
name (cn) and ther isn't any password to check but when they receive the 
error "password or user name incorrect"! 

you know what i mean? 


Mit freundlichen Grüssen
Yves Menge

--------------------------------------------------
The Salvation Army Switzerland
IT-Team
--------------------------------------------------
Yves Menge
(EDV - Support)

Hauptquartier der Heilsarmee
Laupenstrasse 5, 3001 Bern
Tel: 031/388'05'17
Mail: yves_menge at swi.salvationarmy.org

Support (Mo-Fr 8:30-12h , 14-16h):
HelpDesk-Hotline: 031/388'05'00
HelpDesk-Mail: helpdesk at swi.salvationarmy.org 


Salvador Manzo <manzo at usc.edu> 
Sent by: otrs-bounces at otrs.org 02.05.2007 17:12 
Please respond to
"User questions and discussions about OTRS.org" <otrs at otrs.org> 
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"User questions and discussions about OTRS.org" <otrs at otrs.org> 
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Subject 
Re: [otrs] Customer Password for LDAP Auth 




The username and password are for a “service account” used to login and 
read data from your LDAP back end.  Any unprivileged account, whose 
password won’t be changed, will do.


On 5/2/07 06:18, "Yves_Menge at swi.salvationarmy.org" 
<Yves_Menge at swi.salvationarmy.org> wrote:


When i try to access the Customer Interface it tells me "Login failed! 
Your username or password was entered incorrectly." 

my config.pm section: 

# ---------------------------------------------------- # 
# CustomerLogin: Lotus Notes Backendintegration per LDAP auf SASWI1 
# ---------------------------------------------------- # 

$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; 
$Self->{'Customer::AuthModule::LDAP::Host'} = '10.90.1.72'; 
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'OU=SWI,O=SArmy'; 
$Self->{'Customer::AuthModule::LDAP::UID'} = 'uid'; 
$Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN'; 


What will the password be and how will the password bie checked? 

Mit freundlichen Grüssen
Yves Menge

--------------------------------------------------
The Salvation Army Switzerland
IT-Team
--------------------------------------------------
Yves Menge
(EDV - Support)

Hauptquartier der Heilsarmee
Laupenstrasse 5, 3001 Bern
Tel: 031/388'05'17
Mail: yves_menge at swi.salvationarmy.org

Support (Mo-Fr 8:30-12h , 14-16h):
HelpDesk-Hotline: 031/388'05'00
HelpDesk-Mail: helpdesk at swi.salvationarmy.org
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---
Salvador Manzo  [ 620 W. 35th St  •  Los Angeles, CA 90089   e. 
manzo at usc.edu ]
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University of Southern California
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