[otrs] Customer Password for LDAP Auth

Wed May 2 14:50:53 GMT 2007

It¹s all in the CONFIG.PM.  The documentation goes into some detail about
it, but (at least in my case against Active Directory), the default mappings
all worked.

On 5/2/07 14:49, "Yves_Menge at swi.salvationarmy.org"
<Yves_Menge at swi.salvationarmy.org> wrote:

> 
> well thats not realy working! where exactly can i specifie which fields should
> be checked against LDAP (like the Mappigns USERNAME --> checkfield...)
> 
> Mit freundlichen Grüssen
> Yves Menge
> 
> --------------------------------------------------
> The Salvation Army Switzerland
> IT-Team
> --------------------------------------------------
> Yves Menge
> (EDV - Support)
> 
> Hauptquartier der Heilsarmee
> Laupenstrasse 5, 3001 Bern
> Tel: 031/388'05'17
> Mail: yves_menge at swi.salvationarmy.org
> 
> Support (Mo-Fr 8:30-12h , 14-16h):
> HelpDesk-Hotline: 031/388'05'00
> HelpDesk-Mail: helpdesk at swi.salvationarmy.org
> 
> 
> Salvador Manzo <manzo at usc.edu>
> Sent by: otrs-bounces at otrs.org 02.05.2007 23:47
> Please respond to
> "User questions and discussions about OTRS.org" <otrs at otrs.org>
> To 
> "User questions and discussions about OTRS.org" <otrs at otrs.org>
> cc
> Subject 
> Re: [otrs] Customer Password for LDAP Auth
> 
> 
> 
> 
> If you¹re using an LDAP backend, the username and password the Customer or
> Agent provide SHOULD be checked against your LDAP directory.  OTRS should
> forward the credentials to the LDAP server and, once your LDAP server accepts
> them, pass you along.
> 
> 
> On 5/2/07 14:38, "Yves_Menge at swi.salvationarmy.org"
> <Yves_Menge at swi.salvationarmy.org> wrote:
> 
> 
> i know but when a user tries to log in, how does otrs check the password cause
> there is no password for this users! they enter the first and last name (cn)
> and ther isn't any password to check but when they receive the error "password
> or user name incorrect"!
> 
> you know what i mean?
> 
> 
> Mit freundlichen Grüssen
> Yves Menge
> 
> --------------------------------------------------
> The Salvation Army Switzerland
> IT-Team
> --------------------------------------------------
> Yves Menge
> (EDV - Support)
> 
> Hauptquartier der Heilsarmee
> Laupenstrasse 5, 3001 Bern
> Tel: 031/388'05'17
> Mail: yves_menge at swi.salvationarmy.org
> 
> Support (Mo-Fr 8:30-12h , 14-16h):
> HelpDesk-Hotline: 031/388'05'00
> HelpDesk-Mail: helpdesk at swi.salvationarmy.org
> 
> 
> Salvador Manzo <manzo at usc.edu>
> Sent by: otrs-bounces at otrs.org 02.05.2007 17:12
> Please respond to
> "User questions and discussions about OTRS.org" <otrs at otrs.org>
> To 
> "User questions and discussions about OTRS.org" <otrs at otrs.org>
> cc
> Subject 
> Re: [otrs] Customer Password for LDAP Auth
> 
> 
> 
> 
> The username and password are for a ³service account² used to login and read
> data from your LDAP back end.  Any unprivileged account, whose password won¹t
> be changed, will do.
> 
> 
> On 5/2/07 06:18, "Yves_Menge at swi.salvationarmy.org"
> <Yves_Menge at swi.salvationarmy.org> wrote:
> 
> 
> When i try to access the Customer Interface it tells me "Login failed! Your
> username or password was entered incorrectly."
> 
> my config.pm section:
> 
> # ---------------------------------------------------- #
> # CustomerLogin: Lotus Notes Backendintegration per LDAP auf SASWI1
> # ---------------------------------------------------- #
> 
> $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
> $Self->{'Customer::AuthModule::LDAP::Host'} = '10.90.1.72';
> $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'OU=SWI,O=SArmy';
> $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid';
> $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN';
> 
> 
> What will the password be and how will the password bie checked?
> 
> Mit freundlichen Grüssen
> Yves Menge
> 
> --------------------------------------------------
> The Salvation Army Switzerland
> IT-Team
> --------------------------------------------------
> Yves Menge
> (EDV - Support)
> 
> Hauptquartier der Heilsarmee
> Laupenstrasse 5, 3001 Bern
> Tel: 031/388'05'17
> Mail: yves_menge at swi.salvationarmy.org
> 
> Support (Mo-Fr 8:30-12h , 14-16h):
> HelpDesk-Hotline: 031/388'05'00
> HelpDesk-Mail: helpdesk at swi.salvationarmy.org
> 
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> 
> ---
> Salvador Manzo  [ 620 W. 35th St  €  Los Angeles, CA 90089   e. manzo at usc.edu
> ]
> Auxiliary Services IT, Datacenter
> University of Southern California
> 818-612-5112
> I would rather be exposed to the inconveniences attending too much liberty
> than to those attending too small a degree of it. Thomas Jefferson to
> Archibald Stuart, 1791_______________________________________________
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----- 
Salvador Manzo  [ 620 W. 35th St  €  Los Angeles, CA 90089   e.
manzo at usc.edu ]
Auxiliary Services IT, Datacenter
University of Southern California
818-612-5112
The injury which may possibly be done by defeating a few good laws, will be
amply compensated by the advantage of preventing a number of bad ones. --
Alexander Hamilton, Federalist No. 73 on the veto power

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