[otrs] Client ID and Access to tickets

Matas Labasauskas matas.lab at gmail.com
Thu May 3 17:56:18 GMT 2007


Hello,

I'm using Company tickets button and it's working perfectly.

How may i let for one user see all company tickets composed by his
colleagues, but at the same time provide no access for colleagues to see his
tickets?

I tried to leave all of customer ID's which needs to be seen in CustomersIDs
field of this user, which must have full access to all tickets and delete
it's ID from every colleagues CustomersIDs fields. After this nobody could
see any tickets, "Company tickets" doesnt work.
thanks a lot
-- 
Matas
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.otrs.org/pipermail/otrs/attachments/20070503/daa9abb3/attachment.html


More information about the otrs mailing list