[otrs] Getting customer data in to OTRS, fields for address, OS, postcode etc?

[Mike Dent]

Hi,
I'm new to OTRS, so please forgive me, I've been using RT for a couple of years
but it lacks some features which I hope otrs can help with.

I'm currently trying to see how to set up customers (they dont need web access
to otrs) in otrs. I can export my tickets from RT and create a CSV
with names, email, address etc. Can I import this in to OTRS?  Can I
then add custom fields, so that
when  a new customer is added (usually over the phone) I can populate
these fields?

Many thanks

Mike