[otrs] Login Error ("Can't use an undefined value as an ARRAY reference at ../..//Kernel/System/Config.pm line 195.")

Simon Bierbaum bierbaum at tag-am-meer.com
Tue May 8 12:20:00 GMT 2007


Hi List,

I'm seeing this after logging into OTRS 2.1.7 for the first time  
after installation using the default credentials:

 > Can't use an undefined value as an ARRAY reference at ../..// 
Kernel/System/Config.pm line 195.

I installed from source onto a shared linux-based webhosting account  
w/ ssh access and Apache 1.3. The perl module check comes up fine,  
index.pl can successfully display the login screen. I had to use the  
manual process for database setup as well since I don't have admin  
rights. Looking at the screenshots, it appears that installer.pl  
additionally sets some non-database config values (System FQDN, ...),  
is there any critial setting I might have missed? perl -cw Kernel/ 
Config.pm comes back with an OK, here's what I set:

     $Self->{'DefaultLanguage'} = 'de';
     $Self->{LogModule} = 'Kernel::System::Log::File';
     $Self->{'LogModule::LogFile'} = '/path/to/otrs-2.1.7/log/ 
otrs.log';	# anonymized
     $Self->{FQDN} = 'otrs.mydomain.net';	# anonymized
     $Self->{ScriptAlias} = 'cgi-bin/';
     $Self->{AdminEmail} = 'bierbaum at tag-am-meer.com';
     $Self->{'Frontend::ImagePath'} = '/images/Standard/';
     $Self->{'SystemID'} = 10;
     $Self->{'SecureMode'} = 1;
     $Self->{'Organization'} = 'TestOrg';
     $Self->{'DefaultCharset'} = 'iso-8859-1';

Any pointers?

Thanks, Simon


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