[otrs] Re: Getting customer data in to OTRS, fields for address, OS, postcode etc?

[Shawn Beasley]

Mike Dent schrieb:
> Hi,
> I'm new to OTRS, so please forgive me, I've been using RT for a couple 
> of years
> but it lacks some features which I hope otrs can help with.
> 
> I'm currently trying to see how to set up customers (they dont need web 
> access
> to otrs) in otrs. I can export my tickets from RT and create a CSV
> with names, email, address etc. Can I import this in to OTRS?  Can I
> then add custom fields, so that
> when  a new customer is added (usually over the phone) I can populate
> these fields?
> 
> Many thanks
> 
> Mike
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Check this out, with a little technichal understanding you will get it.

---I did :=)

http://doc.otrs.org/2.2/en/html/x1536.html#customer-backend-db

-Shawn