[otrs] Re: Getting customer data in to OTRS, fields for address, OS, postcode etc?

[Mike Dent]

On 5/8/07, Shawn Beasley <shawn.beasley at dlh.de> wrote:
> Mike Dent schrieb:
> > Hi,
> > I'm new to OTRS, so please forgive me, I've been using RT for a couple
> > of years
> > but it lacks some features which I hope otrs can help with.
> >
> > I'm currently trying to see how to set up customers (they dont need web
> > access
> > to otrs) in otrs. I can export my tickets from RT and create a CSV
> > with names, email, address etc. Can I import this in to OTRS?  Can I
> > then add custom fields, so that
> > when  a new customer is added (usually over the phone) I can populate
> > these fields?
> >
> > Many thanks
> >
> > Mike
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> >
>
> Check this out, with a little technichal understanding you will get it.
>
> ---I did :=)
>
> http://doc.otrs.org/2.2/en/html/x1536.html#customer-backend-db
>
> -Shawn
>


Shawn thanks for your reply.
So am I right in thinking the only way to add custom fields for
customers is to change
the mysql database direct? And then edit one of the perl files?

How do I import 200 customers lets say in to the otrs customer database?

thanks again

Mike