[otrs] Email tickets

[Oscar Manuel Gómez Senovilla]

Hi, all


I'm just testing otrs 2.1.6 in our corporate environment, and I need to 
be certain of what it can and can't do. What I've been asked is:

- Customers should be able to create tickets by sending an email to a 
given email address. We manage our server and domain, so if some extra 
software is needed, we can install it. We're currently using debian 
sarge. But I'm certain that his has the problem that any spammer (or 
unauthorized person) could mail and overload the server, so I also 
wonder if this has been taken into account and how to filter this.
- We wonder how to deal with several sets of customers. We don't want 
one customer to be able to access (even know) any data of another 
customer. Do we need to clone the installation directory and customize 
this copy?
- We have a LDAP server, but since we don't expect too many customer 
accounts, together with filling it with data from people not belonging 
to our organization, we're not using it with otrs. However, we might be 
missing some use (apart from simple auth of existing users, which also 
is not desired, just some few if necessary).


Regards.

-- 
Oscar Manuel Gómez Senovilla
Hispafuentes, S.L.
C/ Albasanz, 76
28037 MADRID - Spain