[otrs] New user in OTRS

[Nils Breunese (Lemonbit Internet)]

Filippo Fiorani wrote:

> Whenever I log in and try to add a new user (or a new client) tough, I
> get an error page with this:
> 
> ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue May  8 19:35:44 2007
> 
> Message: Email address (filippo.f at condor.it) not valid (invalid
> filippo.f at condor.it (no mail exchanger (mx) found!)! )!
> 
> Traceback (4323):
>  Module: Kernel::System::User::UserAdd (v1.50) Line: 223
>  Module: Kernel::Modules::AdminUser::Run (v1.31 ) Line: 192
>  Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651
>  Module:
> ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler
> (v) Line: 47
>  Module: (eval) (v1.80) Line: 203
>  Module: ModPerl::RegistryCooker::run (v1.80) Line: 203
>  Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169
>  Module: ModPerl::Registry::handler (v1.99) Line: 30
> 
> I've found something about this, telling me to disable CheckMXsomething
> in Config.pm... which I've found in /etc/otrs/Kernel and looked already
> turned off.
> 
> So, question is: what am I doing wrong or overlooking?

I don't believe you're doing anything wrong. OTRS is warning you that it
can find no MX record for the domain condor.it. However, a 'dig mx
condor.it' shows two MX records for condor.it:

condor.it.              86300   IN      MX      20 mx.it.colt.net.
condor.it.              86300   IN      MX      10 mail.condor.it.

Your server doesn't have any resolving problems?

You can turn off the check, this option is helping you to not enter
addresses located on domains that have no MX record (i.e. non-existing
domains or domains that don't have a correct mail setup). Apparently you
got a false negative though. This could be because at the time you
checked there were indeed no MX records for condor.it (don't think so,
but it's possible) or maybe your server's networking is not setup
properly. Can you run 'host mail.condor.it' from your server? And 'dig
mx condor.it'?

> What is my system missing? Is there any good-installation-checklist for otrs?

Well, there's the requirements section of the docs. And you can run
~otrs/bin/otrs.checkModules to check if you have all required Perl
modules installed.

Nils Breunese.

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