[otrs] screen after pressing "submit" to send an answer

[Tabitha Stang]

Hello,

 

After a ticket is sent to the customer using the normal "submit" button, the
user is taken back to a queue.  The way our setup is done, we really need
the user to be taken to the "locked tickets" view instead.  How can we do
this?

 

I searched the archive, but unfortunately couldn't find an answer.

 

Could someone please help?

 

Thanks so much!

Tabitha

 

 

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