[otrs] New user in OTRS

[Salvador Manzo]

Filippo,
Are you using an internal DNS server which is set as authoritative for
condor.it ?  If so, does your internal DNS know about the MX records?


On 5/9/07 08:01, "Filippo Fiorani" <filippo.f at condor.it> wrote:

> Grande Nils!
> 
> Thanks a lot, your mail give me a perfect starting point to solve my problem.
> And more. I've a few notions about Linux (or *nix, generally speaking) systems
> and sometimes I just need a small kick to get started the right direction.
> Thus, that was a good kick.
> 
> To answer your questions:
> - "host mail.condor.it" replies with the correct address
> - "dig mx condor.it" doesn't give me the two records you find, it lists a
> single SOA record (our vpn server, see next)
> - my /etc/resolv.conf only lists the IP of our proxy+dns+dhcp+vpn, plus a
> 'search' line with our lan domain name (lan.condor.it)
> - no resolving problems, as far as I can remember, on this machine
> - I've run checkModules and the only ones missing are optional ones (LDAP, GD,
> GD::Text, etc.)
> 
> If you tell me network settings are not perfect, I won't be surprised.
> 
> Cheers,
> Filippo
> 
> Nils Breunese (Lemonbit Internet) ha scritto:
>>  
>> Filippo Fiorani wrote:
>> 
>>   
>>  
>>>  
>>> Whenever I log in and try to add a new user (or a new client) tough, I
>>> get an error page with this:
>>> 
>>> ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue May  8 19:35:44 2007
>>> 
>>> Message: Email address (filippo.f at condor.it) not valid (invalid
>>> filippo.f at condor.it (no mail exchanger (mx) found!)! )!
>>> 
>>> Traceback (4323):
>>>  Module: Kernel::System::User::UserAdd (v1.50) Line: 223
>>>  Module: Kernel::Modules::AdminUser::Run (v1.31 ) Line: 192
>>>  Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651
>>>  Module:
>>> ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::h
>>> andler
>>> (v) Line: 47
>>>  Module: (eval) (v1.80) Line: 203
>>>  Module: ModPerl::RegistryCooker::run (v1.80) Line: 203
>>>  Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169
>>>  Module: ModPerl::Registry::handler (v1.99) Line: 30
>>> 
>>> I've found something about this, telling me to disable CheckMXsomething
>>> in Config.pm... which I've found in /etc/otrs/Kernel and looked already
>>> turned off.
>>> 
>>> So, question is: what am I doing wrong or overlooking?
>>>     
>>>  
>>  
>> 
>> I don't believe you're doing anything wrong. OTRS is warning you that it
>> can find no MX record for the domain condor.it. However, a 'dig mx
>> condor.it' shows two MX records for condor.it:
>> 
>> condor.it.              86300   IN      MX      20 mx.it.colt.net.
>> condor.it.              86300   IN      MX      10 mail.condor.it.
>> 
>> Your server doesn't have any resolving problems?
>> 
>> You can turn off the check, this option is helping you to not enter
>> addresses located on domains that have no MX record (i.e. non-existing
>> domains or domains that don't have a correct mail setup). Apparently you
>> got a false negative though. This could be because at the time you
>> checked there were indeed no MX records for condor.it (don't think so,
>> but it's possible) or maybe your server's networking is not setup
>> properly. Can you run 'host mail.condor.it' from your server? And 'dig
>> mx condor.it'?
>> 
>>   
>>  
>>>  
>>> What is my system missing? Is there any good-installation-checklist for
>>> otrs?
>>>     
>>>  
>>  
>> 
>> Well, there's the requirements section of the docs. And you can run
>> ~otrs/bin/otrs.checkModules to check if you have all required Perl
>> modules installed.
>> 
>> Nils Breunese.
>> 
>>   
 -- 
Salvador Manzo  [ 620 W. 35th St  €  Los Angeles, CA 90089   e.
manzo at usc.edu ]
Auxiliary Services IT, Datacenter
University of Southern California
818-612-5112
"The secret of happiness is freedom, and the secret of freedom is courage".
Pericles' Funeral Oration (431 BC)