[otrs] Some of my remaining OTRS questions.

[Mike Dent]

Hi,
I'm slowly getting to a stage where I can drop RT and move to OTRS,
however there
are some things I still need to fix. I've looked through the manual
and done some searches and not found much info on the following.

1) I want an auto response that gets sent out when a ticket is
'closed' . I have this when a ticket is opened but I could not easily
see how to do it for closed?

2) There is a link/setting on the OTRS-Admin-Queue page for Calendar,
what is the purpose of this?

3) Can I create tickets and have them entered in the Calendar module?

4) I get this logged to the Apache error file whenever any action,
page reload etc occurs on OTRS:-
[Fri May 11 12:38:29 2007] -e: DBI::db=HASH(0xb3a2588)->disconnect
invalidates 1 active statement handle (either destroy statement
handles or call finish on them before disconnecting) at
/opt/otrs//Kernel/System/DB.pm line 223.

What is it and can it be stopped/fixed?

5) How does one assign a ticket to ones self? Is the 'Lock' feature
used for this?

6) When entering a customer on OTRS-Customer User page, how can you
make the customer ID chosen for you and unique? I would ideally like
this to be of the format UBE00001, UBE00002 etc etc ?


Ok, enough for now, thanks in advance for any help.

Mike