[otrs] Signature before reply message

[Michael Bush]

Elias:

Thanks!  Worked great!

The setup is a neat change from the 1.X and early 2.X series.  I briefly 
started using Cerberbus in November 2006 but have returned to OTRS.  The 
power and flexibility is great along with OTRS being open source.

Michael Bush

Elias Probst wrote:
> On Sunday 13 May 2007 07:36:51 Michael Bush wrote:
>> How do you setup OTRS 2.1.7 to place the signature above the reply
>> message instead of below?
> 
> Go to
> -> SysConfig
> -> Group: Ticket
> -> Frontend::Agent::Ticket::ViewCompose
> -> Ticket::Frontend::ResponseFormat
> Change this to whatever you need.
> 
> Currently, this only allows a global definition of this format, but I've 
> already filed a request at bugs.otrs.org to make this configurable per queue:
> http://bugs.otrs.org/show_bug.cgi?id=1852
> 
> Regards, Elias P.
> 
> 
> 
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