[otrs] OTRS Notification and Agent replies to OTRS via email client

[Michael Bush]

Is there are way to configure OTRS to send out new tickets/followups etc 
notifications to agents from the queue name such as 
techsupport at domain.com instead of otrs at domain.com?  If you reply from a 
email client or PDA, you have to change the TO: address from 
otrs at domain.com to techsupport at domain.com before replying.  Did I miss a 
configuration somewhere?

Michael Bush