[otrs] OTRS Notification and Agent replies to OTRS via email client

[Michael Bush]

Carlos:

Thank you!  I have OTRS working now.

Michael

Carlos Oyarzabal wrote:
> Uhmmm 
> You can go to Sysconfig => Framework => Core => AdminEmail to set up the
> account you want to use as "from" to use in NOTIFICATIONS. Remember that
> "notifications" are automatic.
> Too, every queue has its email account like techsup at yourdomain.com to use
> when the agent send responses. The customer can then answer directly from
> the email client or PDA.
> I did note some situation: what must the admin set up first, emails accounts
> or queues?
> How I did solve: create the queues and assign any email account
> (otrs at yourdomain.com). After create the emails accounts
> (emailqueue at yourdomain.com) and assign the rigth queue. Then I return to
> queue area and assign the rigth email account to every queue (eg, I replace
> the otrs at yourdomain.com by emailqueue at yourdomain.com). The last step I did
> set up Pop accounts.
> 
> Carlos
> México
>  
> 
> -----Mensaje original-----
> De: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] En nombre de
> Michael Bush
> Enviado el: Domingo, 13 de Mayo de 2007 04:48 p.m.
> Para: User questions and discussions about OTRS.org
> Asunto: [otrs] OTRS Notification and Agent replies to OTRS via email client
> 
> Is there are way to configure OTRS to send out new tickets/followups etc
> notifications to agents from the queue name such as techsupport at domain.com
> instead of otrs at domain.com?  If you reply from a email client or PDA, you
> have to change the TO: address from otrs at domain.com to
> techsupport at domain.com before replying.  Did I miss a configuration
> somewhere?
> 
> Michael Bush
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