[otrs] OTRS Notification and Agent replies to OTRS via emailclient

[Michael Bush]

Carlos:

I ended up using this method right now and will try your first method 
later.  Thanks again

Michael

Carlos Oyarzabal wrote:
> The account to system notifications at:
>  Sysconfig => Framework => Core => NotificationSenderEmail
> 
> -----Mensaje original-----
> De: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] En nombre de Carlos
> Oyarzabal
> Enviado el: Domingo, 13 de Mayo de 2007 06:59 p.m.
> Para: 'User questions and discussions about OTRS.org'
> Asunto: RE: [otrs] OTRS Notification and Agent replies to OTRS via
> emailclient
> 
> Uhmmm
> You can go to Sysconfig => Framework => Core => AdminEmail to set up the
> account you want to use as "from" to use in NOTIFICATIONS. Remember that
> "notifications" are automatic.
> Too, every queue has its email account like techsup at yourdomain.com to use
> when the agent send responses. The customer can then answer directly from
> the email client or PDA.
> I did note some situation: what must the admin set up first, emails accounts
> or queues?
> How I did solve: create the queues and assign any email account
> (otrs at yourdomain.com). After create the emails accounts
> (emailqueue at yourdomain.com) and assign the rigth queue. Then I return to
> queue area and assign the rigth email account to every queue (eg, I replace
> the otrs at yourdomain.com by emailqueue at yourdomain.com). The last step I did
> set up Pop accounts.
> 
> Carlos
> México
>  
> 
> -----Mensaje original-----
> De: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] En nombre de
> Michael Bush Enviado el: Domingo, 13 de Mayo de 2007 04:48 p.m.
> Para: User questions and discussions about OTRS.org
> Asunto: [otrs] OTRS Notification and Agent replies to OTRS via email client
> 
> Is there are way to configure OTRS to send out new tickets/followups etc
> notifications to agents from the queue name such as techsupport at domain.com
> instead of otrs at domain.com?  If you reply from a email client or PDA, you
> have to change the TO: address from otrs at domain.com to
> techsupport at domain.com before replying.  Did I miss a configuration
> somewhere?
> 
> Michael Bush
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
> 
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> =http://www.otrs.com/
> 
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
>