[otrs] automatic answer on change to status "pending auto close +/-"

[Salvador Manzo]

Per discussion a couple of days ago,
Admin
Notification
{language code}::Customer::StateUpdate

to change the text in the message, and

Queue listings
CustomerStateNotify = True

On 5/14/07 02:00, "AndrejV at web.de" <AndrejV at web.de> wrote:

> Hello All,
> 
> has somebody an Idea how to enable an automatic answer to Users when their
> ticket status changes to "pending auto close +/-"?
> 
> If you have an Idea I would be pleased to hear from you.
> 
> kind regards from Zurich
> 
> Andrej

-- 
Salvador Manzo  [ 620 W. 35th St  €  Los Angeles, CA 90089   e.
manzo at usc.edu ]
Auxiliary Services IT, Datacenter
University of Southern California
818-612-5112
"The secret of happiness is freedom, and the secret of freedom is courage".
Pericles' Funeral Oration (431 BC)