[otrs] close ticket without body

[sc2 at gmx.at]

hi maurice and torsten + other users
first thanks for your usefull questions.

i try to rewrite my question so you maybe could understand the question.

when i try to check inbox via pop3 then (now) i only have this problems.
a.) when i setup the pop3 over der Webinterface, the Generic Agent is only 
possible to check min. all 10 Minutes. is there a way to could setup all 5 
minutes? over the database its not possible to edit cause of no primary key.

b.) when i try to use manually in crontab the option from otrs 
(PostMasterPOP3.pl >>/dev/null).
then i get auth errors, only when i try to use it with the command line user 
and server options it works.
but i will look again maybe i just dont understand the concept behind.

c.) when i try to pipe it over sendmail + PostMaster.pl i get permission 
errors (EX_TEMPFAIL) anyone knows maybe the correct chmod , chown settings 
for sendmail (works) (not so important)
thank you much
bye
richard


----- Original Message ----- 
From: "Maurice James Ny" <maurice.james at verizon.net>
To: "'User questions and discussions about OTRS.org'" <otrs at otrs.org>
Sent: Friday, May 18, 2007 2:58 AM
Subject: RE: [otrs] close ticket without body


> It's best to have the script check the body for text. The more information
> that you put into a trouble ticket, the more useful your system will 
> become.
> I encourage my agents to fill in as much information as possible.
>
>
> I'm sorry I don't fully understand question b
>
>
>
> -----Original Message-----
> From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
> sc2 at gmx.at
> Sent: Thursday, May 17, 2007 8:40 AM
> To: User questions and discussions about OTRS.org
> Subject: Re: [otrs] close ticket without body
>
> Thanks, i hope they will change it , often its need to be close a ticket
> without a content (and type in a space)
>
> b.) When i setup a pop3 Account, he does not check automatically for new
> inboxes (via Interface) any idea why?
> then i did too
> try PosterMasterpop3.pl with -u -p and -s it work.
> when i try it over crontab (without options) it doesnt works.
>
> thx for all help
> bye
>
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