[otrs] Possibly a Bug...Possibly Me....Agent Notifications

[Gabriele D'Andrea]

I've got the same problem: agents receiving notifications when a ticket 
is opened via mail but not when is opened via web interface.

Trevor Vaughan wrote:
--- I think that my problem was that I wasn't explicitly setting the owner
--- of the ticket so it was sending notifications to a non-existant user.

I don't understand how you solved the problem...

Thanks
Gabriele