[otrs] Forcing customers to open ticket into their own subqueue

[Nils Breunese (Lemonbit)]

Gabriele D'Andrea wrote:

> My responsibles woud like to deploy the system so that way, I guess  
> just for layout reasons, in order to separate customers queues from  
> other queues.
> In fact, we have a primary queue where we receive customers  
> requests, the we have other queues. So I thought about subqueues as  
> a way to organize queues and visually separate the primary,  
> secondary , etc queues

I understand setting up queues for 1st, 2nd and 3rd level  
troubleshooting, but I have no idea what the benefit of customer- 
specific subqueues would be. Just sounds like extra overhead to me.  
Each ticket is already associated with a customer, so I wouldn't know  
what you'd gain by putting all those tickets in customer-specific  
subqueues.

Nils Breunese.
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