[otrs] Forcing customers to open ticket into their own subqueue

[Nils Breunese (Lemonbit)]

Ulrick FOSSARD wrote:

> The obvious benefit would be that each customer can have an  
> overview of his
> own ticket, without being able to "spy" on any other customer's queue.
> Alos, for stats, it may come handy, to classify problems per users. Of
> course, I'm new to using OTRS so maybe there is something I didn't
> understand, but I see no other way to do something like that.

You might want to read the section on customer users and customer  
groups:  <http://doc.otrs.org/2.1/en/html/x813.html>. Customers can't  
spy on tickets from other customers. Also it's not needed for  
creating stats, though you may need to customize the SQL queries (I  
don't know, I haven't looked at stats in a while).

Nils Breunese.
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