[otrs] automatic reply and closure on ticket move
Elias Probst
mail at eliasprobst.eu
Wed May 23 17:15:25 GMT 2007
Create a GenericAgent job which looks for open tickets in the target queue.
I think this is the easiest way implementing it.
Regards, Elias P.
On Wednesday 23 May 2007 16:37:20 BALAN, Daniel wrote:
> Does anyone has an idea on how to automatic reply and close the ticket when
> moved to a specific queue?
> Thanks,
>
> Daniel
>
>
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--
A really nice number:
"09:F9:11:02:9D:74:E3:5B:D8:41:56:C5:63:56:88:C0"
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