[otrs] automatic reply and closure on ticket move

[Elias Probst]

You're right... there's only the possibility adding a Note to a ticket, but 
its not possible specifying a reply.

If nobody knows a way how to do this, file a bug report at bugs.otrs.org for 
making it possible selecting an answer in a GenericAgent job and put [WISH] 
in front of the subject of the report.

Regards, Elias P.


On Wednesday 23 May 2007 17:25:17 BALAN, Daniel wrote:
> That is great but I cannot find a way to send the reply using the
> GenericAgent job.
> Daniel

-- 
A really nice number:
"09:F9:11:02:9D:74:E3:5B:D8:41:56:C5:63:56:88:C0"
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