[otrs] automatic reply and closure on ticket move

[Alexander Scholler]

Hi Daniel,

BALAN, Daniel schrieb:
> That is great but I cannot find a way to send the reply using the
> GenericAgent job.
> Daniel

On generic-agent-job-configuration, one of the last parameters 
(bottom-right-corner) is to configure whether a notification of changes 
made should be sent to agent&customer.

I think the content of this mail is not the one you're looking for, but 
you can send a mail ;-)

I think the solution you're looking for is to write a 
generic-agent-module. See Kernel/System/GenericAgent/. for examples and 
of course http://dev.otrs.org.

Bye, Alex

> 
> -----Original Message-----
> From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
> Elias Probst
> Sent: Wednesday, May 23, 2007 6:15 PM
> To: User questions and discussions about OTRS.org
> Subject: Re: [otrs] automatic reply and closure on ticket move
> 
> Create a GenericAgent job which looks for open tickets in the target queue.
> I think this is the easiest way implementing it.
> 
> Regards, Elias P.
> 
> On Wednesday 23 May 2007 16:37:20 BALAN, Daniel wrote:
>> Does anyone has an idea on how to automatic reply and close the ticket 
>> when moved to a specific queue?
>> Thanks,
>>
>> Daniel