[otrs] Forcing customers to open ticket into their own subqueue

[Nils Breunese (Lemonbit)]

Gabriele D'Andrea wrote:

> Well, I understand that it's not strictly necessary, because  
> tickets can be filtered by CustomerID, but it's not as immediate as  
> it colud be if proper subques were enabled.
> In other words, with specific customers subques, as soon as an  
> agent logs in, he immediately sees tickets divided by each  
> customer, and can easily switch between customers queues.  
> Otherways, an agent should search the tickets by CustomerID, but  
> it's less practical.

You can also click the CustomerID for a customer in a queue and see  
all tickets for that customer that way. I was just trying to save you  
some overhead in your setup. If you really feel you need subqueues  
for all customers, by all means go ahead and set them up.

Nils Breunese.
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