[otrs] age of ticket

[Tabitha Stang]

Hi,

 

I noticed today that the age of the ticket is counted from the original
contact.  

 

So if a customer wrote to us a week ago and I already replied, and then he
wrote again yesterday, the ticket will be shown as one week old instead of
one day old.

 

How do I change this to show the ticket as one day old?  Otherwise this will
be a big problem for us statistically.

 

Thanks!

Tabitha

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