[otrs] Some more (more) remaining OTRS questions.

[Tobias Lütticke]

Hi,

> 1) For some reason OTRS is not collecting mail via POP3.
> PostMasterPOP3.pl does not
> get run correctly from cron, as it seems to think there is another
> version running all the time. Forcing it manually './PostMasterPOP3.pl
> -f 1' works but putting the same command in the crontab does not seem
> to work?

If the mail fetched failed once (due to whatever reason) the process id is still
present and OTRS thinks there is still a process running although there isn't.
However, you should check if OTRS may not be right after all and if you have a
dangling PostMasterPOP3 process. If there is none, then chances are that it is
just the leftover process id.

Check the table proces_id in the database (select * from process_id). There is
an entry named likewise. Just delete it and and a new execution of
PostMasterPOP3.pl should work.

Cheers
 Tobias

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