[otrs] Ticket owner's address instead of queue address in ticket replies

[Sasa Brankovic]

Hi,
is there a way to have the ticket owner's address appear in From field, when composing an answer instead of the queue's system address? In our organisation we would very much prefer it that way.

Thanks,

Saša Branković

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Tourist Agency "Adriatic.hr"
Washingtonova 5, 21000 Split, Croatia
Web: http://www.adriatic.hr

Tel: +385 21 314-888
Fax: +385 21 314-889
GSM: +385 91 23-456-44
E-mail: info at adriatic.hr