[otrs] PostMaster POP3 Account problem

[Nathan Campbell]

I have had OTRS running for 6 months now and no problems.

I received a call from the department using it and was notified that
there are no new emails arriving in the system for the past few days.

 

All messages go to a single POP3 account and imports the messages into
the OTRS system and from there the messages are routed into the queues
based on Subject or To / From filters.                                 

 

I have verified that the password is correct in Active Directory,
Config.pm, and set through the interface.

 

I now have a backlog of over 200 messages - how can I force the system
to import them? This used to happen automatically (I never even setup a
CRON job) but now they are not being pulled over.

 

Windows 2003 Server

OTRS 2.1.7

MySQL

Exchange 2000

 

Thanks!

Nathan Campbell



 

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