[otrs] PostMaster POP3 Account problem

[Nathan Campbell]

It's running on Windows 2003.

 

I opened crontab.pm and did not see anything but I found a file named
crontab.txt in the CRONw folder. It references PostMasterPOP3.pl and if
I read it right seems to indicate an interval of 10mn which is what we
used to experience.

 

MAILTO="root at localhost"                    <-- "p.s. - if I made this
parameter my email address would I get an email when the jobs execute?"

 

*/10 * * * *    C:/OTRS/Perl/bin/perl.exe
C:/OTRS/otrs/bin/GenericAgent.pl -c db 

*/20 * * * *    C:/OTRS/Perl/bin/perl.exe
C:/OTRS/otrs/bin/GenericAgent.pl 

45 */2 * * *    C:/OTRS/Perl/bin/perl.exe
C:/OTRS/otrs/bin/PendingJobs.pl 

10 0 * * *  C:/OTRS/Perl/bin/perl.exe C:/OTRS/otrs/bin/otrs.cleanup 

*/10 * * * *    C:/OTRS/Perl/bin/perl.exe
C:/OTRS/otrs/bin/PostMasterPOP3.pl 

01 01 * * * C:/OTRS/Perl/bin/perl.exe
C:/OTRS/otrs/bin/RebuildTicketIndex.pl 

 

55 */2 * * *    C:/OTRS/Perl/bin/perl.exe
C:/OTRS/otrs/bin/DeleteSessionIDs.pl --expired 

35 * * * *  C:/OTRS/Perl/bin/perl.exe C:/OTRS/otrs/bin/UnlockTickets.pl
--timeout

 

Thanks - I'm not a PERL guy so any help is appreciated.

Nathan Campbell


  _____  

From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
Jonathan Larsen
Sent: Wednesday, May 30, 2007 10:34 AM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] PostMaster POP3 Account problem

 

Are you running otrs on linux, if so you will need to login as the OTRS
user and run /your/otrs/dir/bin/Cron.sh restart

Then do, crontab -l

See if it lists the postmasterpop3.pl cron job.  

You can also manually force the postmasterpop3.pl by running it from the
BIN dir located in otrs folder.

 

 

Jonathan Larsen

Mountain West Heart Center 

IT Dept

it at heartslc.com

801.270.4108

  _____  

From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
Nathan Campbell
Sent: Wednesday, May 30, 2007 9:24 AM
To: User questions and discussions about OTRS.org
Subject: [otrs] PostMaster POP3 Account problem

 

I have had OTRS running for 6 months now and no problems.

I received a call from the department using it and was notified that
there are no new emails arriving in the system for the past few days.

 

All messages go to a single POP3 account and imports the messages into
the OTRS system and from there the messages are routed into the queues
based on Subject or To / From filters.                                 

 

I have verified that the password is correct in Active Directory,
Config.pm, and set through the interface.

 

I now have a backlog of over 200 messages - how can I force the system
to import them? This used to happen automatically (I never even setup a
CRON job) but now they are not being pulled over.

 

Windows 2003 Server

OTRS 2.1.7

MySQL

Exchange 2000

 

Thanks!

Nathan Campbell

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.otrs.org/pipermail/otrs/attachments/20070530/d9bae386/attachment-0001.html