[otrs] PostMaster POP3 Account problem

[Nathan Campbell]

Not worried about the CRON thing anymore - it is working. Still not
getting messages into the system, but I don't believe it is CRON. 

Maybe this is closer to the problem - it's so rare that I am required to
deal with OTRS anymore that I forget how to troubleshoot the thing -

 

I checked the log (duh!) and found that 5 days ago something caused
authentication to fail:

 

[Fri May 25 15:29:25 2007][Error][Kernel::System::Email::SMTP::Send][76]
SMTP authentication failed! Enable debug for more info!

[Fri May 25 15:50:02 2007][Error][main::FetchMail][166] Auth for user
customerservice2 at mail.dalsym.com failed! 

Rinse repeat

 

But, I kind of already had that idea before even looking at the log, so
I changed the passwords for the POP3 account - so I am no longer seeing
that message and in fact a couple of messages did drop into the system
after I made that modification:

 

[Wed May 30 09:50:29 2007][Notice][main::FetchMail] Fetched 20 email(s)
from customerservice2 at mail.dalsym.com.

 

But like I said there are over 200 messages in that mailbox - why only
fetch 20 of them??

Here are the most recent log entries - I do not understand the PID
message but believe that to be a problem.

 

 

[Wed May 30 10:00:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't
create PID PostMasterPOP3, because it's already running
(computername.domain.com/82712)!

[Wed May 30 10:00:03 2007][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100]
Module 'Kernel::Config::GenericAgent' not found!

[Wed May 30 10:10:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't
create PID PostMasterPOP3, because it's already running
(computername.domain.com/82712)!

[Wed May 30 10:20:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't
create PID PostMasterPOP3, because it's already running
(computername.domain.com/82712)!

[Wed May 30 10:20:04 2007][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100]
Module 'Kernel::Config::GenericAgent' not found!

[Wed May 30 10:26:17 2007][Notice][Kernel::System::PID::PIDCreate] Can't
create PID PostMasterPOP3, because it's already running
(computername.domain.com/82712)!

[Wed May 30 10:26:30 2007][Notice][Kernel::System::PID::PIDCreate] Can't
create PID PostMasterPOP3, because it's already running
(computername.domain.com/82712)!

[Wed May 30 10:26:36 2007][Notice][Kernel::System::PID::PIDCreate] Can't
create PID PostMasterPOP3, because it's already running
(computername.domain.com/82712)!

[Wed May 30 10:26:44 2007][Notice][Kernel::System::PID::PIDCreate] Can't
create PID PostMasterPOP3, because it's already running
(computername.domain.com/82712)!

[Wed May 30 10:26:51 2007][Notice][Kernel::System::PID::PIDCreate] Can't
create PID PostMasterPOP3, because it's already running
(computername.domain.com/82712)!

[Wed May 30 10:27:32 2007][Notice][Kernel::System::PID::PIDCreate] Can't
create PID PostMasterPOP3, because it's already running
(computername.domain.com/82712)!

[Wed May 30 10:30:02 2007][Notice][Kernel::System::PID::PIDCreate] Can't
create PID PostMasterPOP3, because it's already running
(computername.domain.com/82712)!

[Wed May 30 10:40:02 2007][Notice][Kernel::System::GenericAgent::JobRun]
Run GenericAgent Job 'Postmaster' from db.

[Wed May 30 10:40:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't
create PID PostMasterPOP3, because it's already running
(computername.domain.com/82712)!

 

I'll look around in the documentation as well - thanks!

Nathan Campbell


  _____  

From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
Jonathan Larsen
Sent: Wednesday, May 30, 2007 10:34 AM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] PostMaster POP3 Account problem

 

Are you running otrs on linux, if so you will need to login as the OTRS
user and run /your/otrs/dir/bin/Cron.sh restart

Then do, crontab -l

See if it lists the postmasterpop3.pl cron job.  

You can also manually force the postmasterpop3.pl by running it from the
BIN dir located in otrs folder.

 

 

Jonathan Larsen

Mountain West Heart Center 

IT Dept

it at heartslc.com

801.270.4108

  _____  

From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
Nathan Campbell
Sent: Wednesday, May 30, 2007 9:24 AM
To: User questions and discussions about OTRS.org
Subject: [otrs] PostMaster POP3 Account problem

 

I have had OTRS running for 6 months now and no problems.

I received a call from the department using it and was notified that
there are no new emails arriving in the system for the past few days.

 

All messages go to a single POP3 account and imports the messages into
the OTRS system and from there the messages are routed into the queues
based on Subject or To / From filters.                                 

 

I have verified that the password is correct in Active Directory,
Config.pm, and set through the interface.

 

I now have a backlog of over 200 messages - how can I force the system
to import them? This used to happen automatically (I never even setup a
CRON job) but now they are not being pulled over.

 

Windows 2003 Server

OTRS 2.1.7

MySQL

Exchange 2000

 

Thanks!

Nathan Campbell

 

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