[otrs] PostMaster POP3 Account problem

Wed May 30 11:22:35 GMT 2007

Sorry - SMTP - correct.
Does the SMTP Auth account need to be the same as the PostMaster POP account or can it be any account that has access to SMTP? It had been the same but I have tried a couple of variations today to get it working again. It doesn't seem to make a difference because now whenever I manually run PostmasterPop3.pl I do not see the authentication error. I do get this message still when manually running it:

	[Wed May 30 11:18:56 2007][Notice][Kernel::System::PID::PIDCreate] 	Can't create PID PostMasterPOP3, because it's already running 	(computername.domain.com/3104)!
	[Wed May 30 11:20:02 	2007][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent 	Job 'Postmaster' from db.
	[Wed May 30 11:20:05 2007][Notice][Kernel::System::PID::PIDCreate] 	Can't create PID PostMasterPOP3, because it's already running 	(computername.domain.com/3104)!
	[Wed May 30 1:20:052007][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100] 	Module 'Kernel::Config::GenericAgent' not found!

Thank you for the note regarding 20 messages / cron job. Very helpful - I'll look for it myself but what is the actual Sysconfig module if you would be so kind?

Thank you very much - 

Nathan Campbell

-----Original Message-----
From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of Andy Lubel
Sent: Wednesday, May 30, 2007 11:14 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] PostMaster POP3 Account problem

On 5/30/07 11:59 AM, "Nathan Campbell" <n.campbell at DalSym.com> wrote:

> Not worried about the CRON thing anymore  it is working. Still not getting
> messages into the system, but I don¹t believe it is CRON.
> Maybe this is closer to the problem  it¹s so rare that I am required to deal
> with OTRS anymore that I forget how to troubleshoot the thing 
>  
> I checked the log (duh!) and found that 5 days ago something caused
> authentication to fail:
>  
> [Fri May 25 15:29:25 2007][Error][Kernel::System::Email::SMTP::Send][76] SMTP
> authentication failed! Enable debug for more info!
> [Fri May 25 15:50:02 2007][Error][main::FetchMail][166] Auth for user
> customerservice2 at mail.dalsym.com failed!
> Rinse repeat
This doesn't seem like a POP3 auth problem, its that you have SMTP auth
enabled.  Check those settings in sysconfig.
>  
> But, I kind of already had that idea before even looking at the log, so I
> changed the passwords for the POP3 account  so I am no longer seeing that
> message and in fact a couple of messages did drop into the system after I made
> that modification:
Hmm ok, but remember SMTP and POP3 auth are different. On your exchange
server do you have SMTP auth on?
>  
> [Wed May 30 09:50:29 2007][Notice][main::FetchMail] Fetched 20 email(s) from
> customerservice2 at mail.dalsym.com.
>  
> But like I said there are over 200 messages in that mailbox  why only fetch
> 20 of them??
> Here are the most recent log entries  I do not understand the PID message but
> believe that to be a problem.
OTRS by default only receives 20 at a time (per scheduled cron).  This can
be changed in sysconfig as well. If you have 100 messages running the script
5 times will pull 100 messages.
>  
>  
> [Wed May 30 10:00:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't
> create PID PostMasterPOP3, because it's already running
> (computername.domain.com/82712)!
> [Wed May 30 10:00:03 2007][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100]
> Module 'Kernel::Config::GenericAgent' not found!
> [Wed May 30 10:10:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't
> create PID PostMasterPOP3, because it's already running
> (computername.domain.com/82712)!
> [Wed May 30 10:20:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't
> create PID PostMasterPOP3, because it's already running
> (computername.domain.com/82712)!
> [Wed May 30 10:20:04 2007][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100]
> Module 'Kernel::Config::GenericAgent' not found!
> [Wed May 30 10:26:17 2007][Notice][Kernel::System::PID::PIDCreate] Can't
> create PID PostMasterPOP3, because it's already running
> (computername.domain.com/82712)!
> [Wed May 30 10:26:30 2007][Notice][Kernel::System::PID::PIDCreate] Can't
> create PID PostMasterPOP3, because it's already running
> (computername.domain.com/82712)!
> [Wed May 30 10:26:36 2007][Notice][Kernel::System::PID::PIDCreate] Can't
> create PID PostMasterPOP3, because it's already running
> (computername.domain.com/82712)!
> [Wed May 30 10:26:44 2007][Notice][Kernel::System::PID::PIDCreate] Can't
> create PID PostMasterPOP3, because it's already running
> (computername.domain.com/82712)!
> [Wed May 30 10:26:51 2007][Notice][Kernel::System::PID::PIDCreate] Can't
> create PID PostMasterPOP3, because it's already running
> (computername.domain.com/82712)!
> [Wed May 30 10:27:32 2007][Notice][Kernel::System::PID::PIDCreate] Can't
> create PID PostMasterPOP3, because it's already running
> (computername.domain.com/82712)!
> [Wed May 30 10:30:02 2007][Notice][Kernel::System::PID::PIDCreate] Can't
> create PID PostMasterPOP3, because it's already running
> (computername.domain.com/82712)!
> [Wed May 30 10:40:02 2007][Notice][Kernel::System::GenericAgent::JobRun] Run
> GenericAgent Job 'Postmaster' from db.
> [Wed May 30 10:40:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't
> create PID PostMasterPOP3, because it's already running
> (computername.domain.com/82712)!
>  
> I¹ll look around in the documentation as well  thanks!
> 
> Nathan Campbell
> 
> From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
> Jonathan Larsen
> Sent: Wednesday, May 30, 2007 10:34 AM
> To: User questions and discussions about OTRS.org
> Subject: RE: [otrs] PostMaster POP3 Account problem
>  
> Are you running otrs on linux, if so you will need to login as the OTRS user
> and run /your/otrs/dir/bin/Cron.sh restart
> Then do, crontab l
> See if it lists the postmasterpop3.pl cron job.
> You can also manually force the postmasterpop3.pl by running it from the BIN
> dir located in otrs folder.
>  
> 
>  
> Jonathan Larsen
> Mountain West Heart Center
> IT Dept
> it at heartslc.com
> 801.270.4108
> 
> 
> From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of Nathan
> Campbell
> Sent: Wednesday, May 30, 2007 9:24 AM
> To: User questions and discussions about OTRS.org
> Subject: [otrs] PostMaster POP3 Account problem
>  
> I have had OTRS running for 6 months now and no problems.
> I received a call from the department using it and was notified that there are
> no new emails arriving in the system for the past few days.
>  
> All messages go to a single POP3 account and imports the messages into the
> OTRS system and from there the messages are routed into the queues based on
> Subject or To / From filters.
>  
> I have verified that the password is correct in Active Directory, Config.pm,
> and set through the interface.
>  
> I now have a backlog of over 200 messages  how can I force the system to
> import them? This used to happen automatically (I never even setup a CRON job)
> but now they are not being pulled over.
>  
> Windows 2003 Server
> OTRS 2.1.7
> MySQL
> Exchange 2000
>  
> Thanks!
> Nathan Campbell
>  
> 
> 
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/

Andy Lubel
Application Administrator / IT Department

GTSI Corp.
3901 Stonecroft Boulevard
Chantilly, VA 20151
Tel: 1.800.999.GTSI ext.2309
Dir: 703.502.2309
Andy.Lubel at gtsi.com

-- 

_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=http://www.otrs.com/