[otrs] PostMaster POP3 Account problem / PID already running

Wed May 30 11:59:55 GMT 2007

I think I resolved the problems - not sure how or why it happened, bu tin the SysConfig - Core:Postmaster section 
	(otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfigSubGroup=	Core::PostMaster&SysConfigGroup=Ticket)

I modified the message size settings and reconnect count as suggested by Andy and I also changed the PostmasterUserID to 2. It seemed to be worth a shot since I was getting a PID already in use error message. At this point my messages are dropping into the system and I do not see any errors in the log.

Thanks to everyone for your help!

Nathan Campbell

-----Original Message-----
From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of Andy Lubel
Sent: Wednesday, May 30, 2007 11:14 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] PostMaster POP3 Account problem

On 5/30/07 11:59 AM, "Nathan Campbell" <n.campbell at DalSym.com> wrote:

> Not worried about the CRON thing anymore  it is working. Still not getting
> messages into the system, but I don¹t believe it is CRON.
> Maybe this is closer to the problem  it¹s so rare that I am required to deal
> with OTRS anymore that I forget how to troubleshoot the thing 
>  
> I checked the log (duh!) and found that 5 days ago something caused
> authentication to fail:
>  
> [Fri May 25 15:29:25 2007][Error][Kernel::System::Email::SMTP::Send][76] SMTP
> authentication failed! Enable debug for more info!
> [Fri May 25 15:50:02 2007][Error][main::FetchMail][166] Auth for user
> customerservice2 at mail.dalsym.com failed!
> Rinse repeat
This doesn't seem like a POP3 auth problem, its that you have SMTP auth
enabled.  Check those settings in sysconfig.
>  
> But, I kind of already had that idea before even looking at the log, so I
> changed the passwords for the POP3 account  so I am no longer seeing that
> message and in fact a couple of messages did drop into the system after I made
> that modification:
Hmm ok, but remember SMTP and POP3 auth are different. On your exchange
server do you have SMTP auth on?
>  
> [Wed May 30 09:50:29 2007][Notice][main::FetchMail] Fetched 20 email(s) from
> customerservice2 at mail.dalsym.com.
>  
> But like I said there are over 200 messages in that mailbox  why only fetch
> 20 of them??
> Here are the most recent log entries  I do not understand the PID message but
> believe that to be a problem.
OTRS by default only receives 20 at a time (per scheduled cron).  This can
be changed in sysconfig as well. If you have 100 messages running the script
5 times will pull 100 messages.
>  
>  
> [Wed May 30 10:00:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't
> create PID PostMasterPOP3, because it's already running
> (computername.domain.com/82712)!
> [Wed May 30 10:00:03 2007][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100]
> Module 'Kernel::Config::GenericAgent' not found!
> [Wed May 30 10:10:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't
> create PID PostMasterPOP3, because it's already running
> (computername.domain.com/82712)!
> [Wed May 30 10:20:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't
> create PID PostMasterPOP3, because it's already running
> (computername.domain.com/82712)!
> [Wed May 30 10:20:04 2007][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100]
> Module 'Kernel::Config::GenericAgent' not found!
> [Wed May 30 10:26:17 2007][Notice][Kernel::System::PID::PIDCreate] Can't
> create PID PostMasterPOP3, because it's already running
> (computername.domain.com/82712)!
> [Wed May 30 10:26:30 2007][Notice][Kernel::System::PID::PIDCreate] Can't
> create PID PostMasterPOP3, because it's already running
> (computername.domain.com/82712)!
> [Wed May 30 10:26:36 2007][Notice][Kernel::System::PID::PIDCreate] Can't
> create PID PostMasterPOP3, because it's already running
> (computername.domain.com/82712)!
> [Wed May 30 10:26:44 2007][Notice][Kernel::System::PID::PIDCreate] Can't
> create PID PostMasterPOP3, because it's already running
> (computername.domain.com/82712)!
> [Wed May 30 10:26:51 2007][Notice][Kernel::System::PID::PIDCreate] Can't
> create PID PostMasterPOP3, because it's already running
> (computername.domain.com/82712)!
> [Wed May 30 10:27:32 2007][Notice][Kernel::System::PID::PIDCreate] Can't
> create PID PostMasterPOP3, because it's already running
> (computername.domain.com/82712)!
> [Wed May 30 10:30:02 2007][Notice][Kernel::System::PID::PIDCreate] Can't
> create PID PostMasterPOP3, because it's already running
> (computername.domain.com/82712)!
> [Wed May 30 10:40:02 2007][Notice][Kernel::System::GenericAgent::JobRun] Run
> GenericAgent Job 'Postmaster' from db.
> [Wed May 30 10:40:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't
> create PID PostMasterPOP3, because it's already running
> (computername.domain.com/82712)!
>  
> I¹ll look around in the documentation as well  thanks!
> 
> Nathan Campbell
> 
> From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
> Jonathan Larsen
> Sent: Wednesday, May 30, 2007 10:34 AM
> To: User questions and discussions about OTRS.org
> Subject: RE: [otrs] PostMaster POP3 Account problem
>  
> Are you running otrs on linux, if so you will need to login as the OTRS user
> and run /your/otrs/dir/bin/Cron.sh restart
> Then do, crontab l
> See if it lists the postmasterpop3.pl cron job.
> You can also manually force the postmasterpop3.pl by running it from the BIN
> dir located in otrs folder.
>  
> 
>  
> Jonathan Larsen
> Mountain West Heart Center
> IT Dept
> it at heartslc.com
> 801.270.4108
> 
> 
> From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of Nathan
> Campbell
> Sent: Wednesday, May 30, 2007 9:24 AM
> To: User questions and discussions about OTRS.org
> Subject: [otrs] PostMaster POP3 Account problem
>  
> I have had OTRS running for 6 months now and no problems.
> I received a call from the department using it and was notified that there are
> no new emails arriving in the system for the past few days.
>  
> All messages go to a single POP3 account and imports the messages into the
> OTRS system and from there the messages are routed into the queues based on
> Subject or To / From filters.
>  
> I have verified that the password is correct in Active Directory, Config.pm,
> and set through the interface.
>  
> I now have a backlog of over 200 messages  how can I force the system to
> import them? This used to happen automatically (I never even setup a CRON job)
> but now they are not being pulled over.
>  
> Windows 2003 Server
> OTRS 2.1.7
> MySQL
> Exchange 2000
>  
> Thanks!
> Nathan Campbell
>  
> 
> 
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/

Andy Lubel
Application Administrator / IT Department

GTSI Corp.
3901 Stonecroft Boulevard
Chantilly, VA 20151
Tel: 1.800.999.GTSI ext.2309
Dir: 703.502.2309
Andy.Lubel at gtsi.com

-- 

_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=http://www.otrs.com/