[otrs] PostMaster POP3 Account problem / PID already running

Wed May 30 13:10:58 GMT 2007

I know of TCPView from SysInternals.
I had rebooted the server several times and manually stopped and started the OTRS process. No avail.

Thanks,

Nathan Campbell
Systems Administrator
Dallas Symphony Association
n.campbell at dalsym.com
214-871-4026
http://www.dallassymphony.com

Need IT Support? Submit a help ticket!
http://dsaweb/helpdesk

-----Original Message-----
From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of Andy Lubel
Sent: Wednesday, May 30, 2007 1:08 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] PostMaster POP3 Account problem / PID already running

Yeah the message that you get:
>> [Wed May 30 10:26:17 2007][Notice][Kernel::System::PID::PIDCreate] Can't
>> create PID PostMasterPOP3, because it's already running
>> (computername.domain.com/82712)!

You should investigate whether there is a runaway zombie process still
running.  You shouldn't have had to change that ID, it doesn't really hurt
anything but still..

If you were using a *nix I could help
# ps -eaf |grep -i perl

In windows, there is something like that from sysinternals, maybe that can
help.

-Andy

On 5/30/07 12:59 PM, "Nathan Campbell" <n.campbell at DalSym.com> wrote:

> I think I resolved the problems - not sure how or why it happened, bu tin the
> SysConfig - Core:Postmaster section
> (otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfigSubGroup= Core::P
> ostMaster&SysConfigGroup=Ticket)
> 
> I modified the message size settings and reconnect count as suggested by Andy
> and I also changed the PostmasterUserID to 2. It seemed to be worth a shot
> since I was getting a PID already in use error message. At this point my
> messages are dropping into the system and I do not see any errors in the log.
> 
> Thanks to everyone for your help!
> 
> Nathan Campbell
> 
> -----Original Message-----
> From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of Andy
> Lubel
> Sent: Wednesday, May 30, 2007 11:14 AM
> To: User questions and discussions about OTRS.org
> Subject: Re: [otrs] PostMaster POP3 Account problem
> 
> On 5/30/07 11:59 AM, "Nathan Campbell" <n.campbell at DalSym.com> wrote:
> 
>> Not worried about the CRON thing anymore  it is working. Still not getting
>> messages into the system, but I don¹t believe it is CRON.
>> Maybe this is closer to the problem  it¹s so rare that I am required to deal
>> with OTRS anymore that I forget how to troubleshoot the thing 
>>  
>> I checked the log (duh!) and found that 5 days ago something caused
>> authentication to fail:
>>  
>> [Fri May 25 15:29:25 2007][Error][Kernel::System::Email::SMTP::Send][76] SMTP
>> authentication failed! Enable debug for more info!
>> [Fri May 25 15:50:02 2007][Error][main::FetchMail][166] Auth for user
>> customerservice2 at mail.dalsym.com failed!
>> Rinse repeat
> This doesn't seem like a POP3 auth problem, its that you have SMTP auth
> enabled.  Check those settings in sysconfig.
>>  
>> But, I kind of already had that idea before even looking at the log, so I
>> changed the passwords for the POP3 account  so I am no longer seeing that
>> message and in fact a couple of messages did drop into the system after I
>> made
>> that modification:
> Hmm ok, but remember SMTP and POP3 auth are different. On your exchange
> server do you have SMTP auth on?
>>  
>> [Wed May 30 09:50:29 2007][Notice][main::FetchMail] Fetched 20 email(s) from
>> customerservice2 at mail.dalsym.com.
>>  
>> But like I said there are over 200 messages in that mailbox  why only fetch
>> 20 of them??
>> Here are the most recent log entries  I do not understand the PID message
>> but
>> believe that to be a problem.
> OTRS by default only receives 20 at a time (per scheduled cron).  This can
> be changed in sysconfig as well. If you have 100 messages running the script
> 5 times will pull 100 messages.
>>  
>>  
>> [Wed May 30 10:00:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't
>> create PID PostMasterPOP3, because it's already running
>> (computername.domain.com/82712)!
>> [Wed May 30 10:00:03 2007][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100]
>> Module 'Kernel::Config::GenericAgent' not found!
>> [Wed May 30 10:10:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't
>> create PID PostMasterPOP3, because it's already running
>> (computername.domain.com/82712)!
>> [Wed May 30 10:20:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't
>> create PID PostMasterPOP3, because it's already running
>> (computername.domain.com/82712)!
>> [Wed May 30 10:20:04 2007][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100]
>> Module 'Kernel::Config::GenericAgent' not found!
>> [Wed May 30 10:26:17 2007][Notice][Kernel::System::PID::PIDCreate] Can't
>> create PID PostMasterPOP3, because it's already running
>> (computername.domain.com/82712)!
>> [Wed May 30 10:26:30 2007][Notice][Kernel::System::PID::PIDCreate] Can't
>> create PID PostMasterPOP3, because it's already running
>> (computername.domain.com/82712)!
>> [Wed May 30 10:26:36 2007][Notice][Kernel::System::PID::PIDCreate] Can't
>> create PID PostMasterPOP3, because it's already running
>> (computername.domain.com/82712)!
>> [Wed May 30 10:26:44 2007][Notice][Kernel::System::PID::PIDCreate] Can't
>> create PID PostMasterPOP3, because it's already running
>> (computername.domain.com/82712)!
>> [Wed May 30 10:26:51 2007][Notice][Kernel::System::PID::PIDCreate] Can't
>> create PID PostMasterPOP3, because it's already running
>> (computername.domain.com/82712)!
>> [Wed May 30 10:27:32 2007][Notice][Kernel::System::PID::PIDCreate] Can't
>> create PID PostMasterPOP3, because it's already running
>> (computername.domain.com/82712)!
>> [Wed May 30 10:30:02 2007][Notice][Kernel::System::PID::PIDCreate] Can't
>> create PID PostMasterPOP3, because it's already running
>> (computername.domain.com/82712)!
>> [Wed May 30 10:40:02 2007][Notice][Kernel::System::GenericAgent::JobRun] Run
>> GenericAgent Job 'Postmaster' from db.
>> [Wed May 30 10:40:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't
>> create PID PostMasterPOP3, because it's already running
>> (computername.domain.com/82712)!
>>  
>> I¹ll look around in the documentation as well  thanks!
>> 
>> Nathan Campbell
>> 
>> From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
>> Jonathan Larsen
>> Sent: Wednesday, May 30, 2007 10:34 AM
>> To: User questions and discussions about OTRS.org
>> Subject: RE: [otrs] PostMaster POP3 Account problem
>>  
>> Are you running otrs on linux, if so you will need to login as the OTRS user
>> and run /your/otrs/dir/bin/Cron.sh restart
>> Then do, crontab l
>> See if it lists the postmasterpop3.pl cron job.
>> You can also manually force the postmasterpop3.pl by running it from the BIN
>> dir located in otrs folder.
>>  
>> 
>>  
>> Jonathan Larsen
>> Mountain West Heart Center
>> IT Dept
>> it at heartslc.com
>> 801.270.4108
>> 
>> 
>> From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
>> Nathan
>> Campbell
>> Sent: Wednesday, May 30, 2007 9:24 AM
>> To: User questions and discussions about OTRS.org
>> Subject: [otrs] PostMaster POP3 Account problem
>>  
>> I have had OTRS running for 6 months now and no problems.
>> I received a call from the department using it and was notified that there
>> are
>> no new emails arriving in the system for the past few days.
>>  
>> All messages go to a single POP3 account and imports the messages into the
>> OTRS system and from there the messages are routed into the queues based on
>> Subject or To / From filters.
>>  
>> I have verified that the password is correct in Active Directory, Config.pm,
>> and set through the interface.
>>  
>> I now have a backlog of over 200 messages  how can I force the system to
>> import them? This used to happen automatically (I never even setup a CRON
>> job)
>> but now they are not being pulled over.
>>  
>> Windows 2003 Server
>> OTRS 2.1.7
>> MySQL
>> Exchange 2000
>>  
>> Thanks!
>> Nathan Campbell
>>  
>> 
>> 
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>> => http://www.otrs.com/
> 
> 
> Andy Lubel
> Application Administrator / IT Department
> 
> GTSI Corp.
> 3901 Stonecroft Boulevard
> Chantilly, VA 20151
> Tel: 1.800.999.GTSI ext.2309
> Dir: 703.502.2309
> Andy.Lubel at gtsi.com
> 

Andy Lubel
Application Administrator / IT Department

GTSI Corp.
3901 Stonecroft Boulevard
Chantilly, VA 20151
Tel: 1.800.999.GTSI ext.2309
Dir: 703.502.2309
Andy.Lubel at gtsi.com

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