[otrs] My First Time

[Jason Chambers]

I think you are right about importing the users from LDAP, I'll need to find the manual on that part. But even still, anytime customer.pl or index.pl gets visted when I am logged in, that error message still persists. Here is my config. 


  $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
  $Self->{'Customer::AuthModule::LDAP::Host'} = 'dc2.geosoft.com';
  $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=geosoft, dc=com';
  $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
  $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=OTRS,ou=Service Accounts,dc=geosoft, dc=com';
  $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'thisismypassword';
  $Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = '';
  $Self->{'Customer::AuthModule::LDAP::Params'} = {
        port => 389,
        timeout => 120,
        async => 0,
        version => 3,
  };


    # CustomerUser
    # (customer user ldap backend and settings)

    $Self->{CustomerUser} = {
        Name => 'LDAP Geosoft Inc.',
        Module => 'Kernel::System::CustomerUser::LDAP',
        Params => {
            Host => 'dc2.geosoft.com',
            BaseDN => 'dn=geosoft, dn=com',
            SSCOPE => 'sub',
            UserDN => 'cn=OTRS,ou=Service Accounts, dn=geosoft, dn=com',
            UserPw => 'thisismypassword',
            AlwaysFilter => '',
            SourceCharset => 'utf-8',
            DestCharset => 'iso-8859-1',
            Params => {
                port => 389,
                timeout => 120,
                async => 0,
                version => 3,
            },
        },
    # customer uniq id
    CustomerKey => 'sAMAccountName',
    # customer #
    CustomerID => 'mail',
    CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
    CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
    CustomerUserSearchPrefix => '',
    CustomerUserSearchSuffix => '*',
    CustomerUserSearchListLimit => 250,
    CustomerUserPostMasterSearchFields => ['mail'],
    CustomerUserNameFields => ['givenname', 'sn'],
    Map => [
      # note: Login, Email and CustomerID needed!
      # var, frontend, storage, shown, required, storage-type
      #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
      [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
      [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
      [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
      [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
      [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
      #[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
      #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
      #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
    ],
  };

Jason Chambers
IT Helpdesk Support
Geosoft Inc.
85 Richmond St. West - 8th Floor
Toronto, Ontario, Canada
M5H 2C9
Tel: 416-369-0111 x344
Fax: 416-369-9599
www.geosoft.com
 


-----Original Message-----
From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of Andy Lubel
Sent: May-30-07 2:10 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] My First Time

You need to post your config!

Also look at the manual, there is a section about importing ldap users into
the OTRS database.. I suspect you don't have that part in your config file.

HTH,

Andy


On 5/30/07 12:57 PM, "Jason Chambers" <Jason.Chambers at geosoft.com> wrote:

> Hi All,
> 
> I'm a first time user to OTRS as our company is testing different ticketing
> systems. I'm currently having issues getting the customer authentication to AD
> LDAP to work properly as there are weird error messages in my syslog. Can
> anyone assist? Here's the messages I get.
> 
> Wed May 30 12:27:01 2007 error OTRS-CGI-10 First bind failed! 80090308:
> LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece
> Wed May 30 12:26:57 2007 error OTRS-CGI-10 First bind failed! 80090308:
> LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece
> Wed May 30 12:19:52 2007 notice OTRS-CGI-10 CustomerUser: jason (CN=Jason
> Chambers,OU=Users,OU=GNA,DC=geosoft,DC=com) authentification ok (REMOTE_ADDR:
> 192.168.0.162).
> Wed May 30 12:19:52 2007 error OTRS-CGI-10 First bind failed! 80090308:
> LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece
> 
> Even though the message says successful login, I will get Panic! No
> UserData!!!
> 
> 
> Jason Chambers
> IT Helpdesk Support
> Geosoft Inc.
> 85 Richmond St. West - 8th Floor
> Toronto, Ontario, Canada
> M5H 2C9
> Tel: 416-369-0111 x344
> Fax: 416-369-9599
> www.geosoft.com
>  
> 
> 
> _______________________________________________
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> Support or consulting for your OTRS system?
> => http://www.otrs.com/

Andy Lubel
Application Administrator / IT Department

GTSI Corp.
3901 Stonecroft Boulevard
Chantilly, VA 20151
Tel: 1.800.999.GTSI ext.2309
Dir: 703.502.2309
Andy.Lubel at gtsi.com


-- 


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