[otrs] Error when closing tickets

[Michael Bush]

Maurice:

Sorry, I missed your reply.

Thank you!

Michael

Maurice James Ny wrote:
> I answered this question last week. Here it is again:
> Try to search the archives there may be more answers. This one worked for
> me.
> 
> ***************************************************************************
> It might sound crazy, but I removed the line of code from Email.pm that the
> error is referring to and it solved it. I logged into the CVS and compared
> Email.pm from this version of OTRS 2.1.7 to the last version that I was
> using 2.1.5. Look at the following link:
> http://cvs.otrs.org/viewvc.cgi/otrs/Kernel/System/Email.pm?view=diff&r1=1.20
> %3Arel-2_1_5&tr1=1.27&r2=1.20.2.1%3Arel-2_1_7&tr2=1.1&diff_format=h 
> 
> When the page comes up scroll down to line 256 and you will see the
> difference.
> I hope this works for you.
> 
> 
> 
> ****************************************************************************
> 
> -----Original Message-----
> From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
> Michael Bush
> Sent: Wednesday, May 30, 2007 8:05 AM
> To: User questions and discussions about OTRS.org
> Subject: [otrs] Error when closing tickets
> 
> I consistently get the OTRS error below when closing tickets.  Any ideas 
> what might be causing the error and how to resolve it?
> 
> Michael Bush
> 
> 
> 
> OTRS Message below:
> 
> 
> Software error:
> 
> Unknown encoding '' at ../..//Kernel/System/Email.pm line 255
> 
> 
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