[otrs] configure-problems

Kai Sommer lists at i-sommer.de
Thu Nov 1 22:37:41 GMT 2007


Dear list-members (and OTRS-specialists ;)!

today I tried to update our "old" OTRS 2.1.1 to 2.2.3 on a new host.
After larking around with the new installation (4 hours) I got a big and 
smoking head and now hope to find a solution on this list.

Here my problem is:
I can't get OTRS to notice the settings I have made in my 
/opt/otrs/Kernel/Config.pm.
I can write there what I want, the OTRS doesn't take the settings over. 
- For example I set "$Self->{'HttpType' = 'https';", the web-frontend 
(under "OTRS  :: Admin :: SysConfig :: Framework -> Core") shows "http".

Very strange:
Even if I deleted ZZZAAuto.pm and ZZZAuto.pm from /opt/otrs/Kernel/Files 
, logged out and restartet the Apache, I get "old" parameters (that I 
did at the installer-process) in the web-frontend. - Where the hell OTRS 
takes them?! (On loading the SysConfig-site ZZZAAuto.pm was recreated...)

I found that e-mail [1] in the otrs-ml archives but in my case it's not 
"true"... :(

What I did:
I made the installation like it is described on the webpage.
My system is a Debian Etch and the Apache is running as www-data:www-data.
The home of the otrs-user is /opt/otrs and I made teh 
permission-settings with that command:
/bin/SetPermissions.sh /opt/otrs otrs www-data otrs www-data

I don't know which information you just still need - please ask! - I 
will give you all I have.

Thanks ahead for your time & help and best regards,
Kai Sommer

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[1] http://lists.otrs.org/pipermail/otrs/2007-October/020663.html


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