[otrs] configure-problems

[Forums]

Hi Kai,

Did you try the OTRS config using Sysconfig option?

Carlos, 

-----Mensaje original-----
De: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] En nombre de Kai
Sommer
Enviado el: Jueves, 01 de Noviembre de 2007 03:38 p.m.
Para: otrs at otrs.org
Asunto: [otrs] configure-problems

Dear list-members (and OTRS-specialists ;)!

today I tried to update our "old" OTRS 2.1.1 to 2.2.3 on a new host.
After larking around with the new installation (4 hours) I got a big and
smoking head and now hope to find a solution on this list.

Here my problem is:
I can't get OTRS to notice the settings I have made in my
/opt/otrs/Kernel/Config.pm.
I can write there what I want, the OTRS doesn't take the settings over. 
- For example I set "$Self->{'HttpType' = 'https';", the web-frontend (under
"OTRS  :: Admin :: SysConfig :: Framework -> Core") shows "http".

Very strange:
Even if I deleted ZZZAAuto.pm and ZZZAuto.pm from /opt/otrs/Kernel/Files ,
logged out and restartet the Apache, I get "old" parameters (that I did at
the installer-process) in the web-frontend. - Where the hell OTRS takes
them?! (On loading the SysConfig-site ZZZAAuto.pm was recreated...)

I found that e-mail [1] in the otrs-ml archives but in my case it's not
"true"... :(

What I did:
I made the installation like it is described on the webpage.
My system is a Debian Etch and the Apache is running as www-data:www-data.
The home of the otrs-user is /opt/otrs and I made teh permission-settings
with that command:
/bin/SetPermissions.sh /opt/otrs otrs www-data otrs www-data

I don't know which information you just still need - please ask! - I will
give you all I have.

Thanks ahead for your time & help and best regards, Kai Sommer

---
[1] http://lists.otrs.org/pipermail/otrs/2007-October/020663.html
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