[otrs] Creating a new user agent (Postgres, Mac OSX)

[Manoj Patwardhan]

I downloaded OTRS 2.2.3 to install on Mac OS 10.5 (Leopard) and want  
to use Postgres as the back end.

I followed instructions and was able to eventually log in as  
root at localhost and create groups and roles. However, when I try to  
create a new user agent, nothing happens. I looked at the Apache (2.2)  
error log and the message I see is the following:

ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: darwin Time: Sun Nov  4 09:22:10  
2007, referer: http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer: http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]  Message: Need  
UserID!, referer: http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer: http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]  Traceback  
(858): , referer: http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]    Module:  
Kernel::Output::HTML::PreferencesCustomQueue::Param (v1.7) Line: 49,  
referer: http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]    Module:  
Kernel::Modules::AdminUser::_Edit (v1.42 ) Line: 383, referer: http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]    Module:  
Kernel::Modules::AdminUser::Run (v1.42 ) Line: 214, referer: http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]    Module:  
Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670, referer: http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]    Module: / 
Users/manoj/exp/httproot/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47,  
referer: http://expsupport/otrs/index.pl?Action=AdminUser
[Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] , referer: http://expsupport/otrs/index.pl?Action=AdminUser

Any ideas what might be going on? I get a similar log when I try to  
create a new customer account (using customer.pl).

Thanks!
--
Manoj Patwardhan